Postage within the UK, gift wrapped and with insurance is £10.00. Postage outside of the UK, gift wrapped and with insurance is £15.00. We send via DHL expedited at an increased cost to us but believe your lovely purchases deserve the safest and most comfortable journey to thier new home .
Crispin Jewellery accept payment for your order by paypal, cheque, BACS or cash (Pound Sterling)
Alternatively you can email us at firstname.lastname@example.org
Orders are processed within 24-72 hours of cleared funds for UK next day delivery, overseas variable though text/email updates sent via DHL on posting.
Crispin Jewellery will ensure that the price of goods and services we are offering are clear and easily found. This means that the price is clearly seen and there no hidden extras such as taxes. A postage delivery charge is added to each sale, see above. The price you pay is displayed on the website at the time you place your order, however, while we try to ensure that all prices on our website are accurate, errors may occur.
In the event of a pricing error, we reserve the right to offer you the item at the correct price, or cancelling the order and sending you a full refund.
To Receive a Refund or Credit
We would like you to feel as comfortable as possible in purchasing onling and offer a 30 day refund on all items. You are entitled to this by law in accoradance with the distance sellings act, however we would appreciate notice within 7 working days of returns where possible.
Items must be returned fully insured for the price paid, in the same condition as dispatched, in the original packaging, without any alterations, tampering, unauthorised testing or damage. Unfortunately we are not able to offer refunds if the items are lost or damaged in transit on return.
Returns or credits will be processed within 3 days of receipt and inspection of item(s). We will confirm receipt of the returned item(s) and completion of the refund by email.
Unless otherwise stated, any sizing and colour assessments attributed to diamonds and coloured gemstones are necessarily determined without disturbing the integrity of the piece; therefore, assessments represent close approximations, due to limitations imposed by the mount. Crispin Jewellery will not consider the opinion of any other 3rd party other than a qualified and experienced gemmologist or antique jewellery expert. Should you feel that your item has been misrepresented then please return the item within 7 days and Crispin Jewellery will pay for an independent assessment to be carried out. If the item has been proven to be misrepresented you will get a full refund and your shipping refunded.
Any return from outside the UK must be clearly marked "Returned Goods". Country of Origin UK, failure to do so will incur Custom Charges and extra carrier handling Fees, chargeable to sender.