Postage

Crispin Jewellery ship Worldwide 5 days per week. Goods will be shipped immediately upon clearance of payment.

 

Postage within the UK, gift wrapped and with insurance is £10.00. Postage outside of the UK, gift wrapped and with insurance is £15.00.

 

FEDEX is £50 to Europe and America and £70 to all other destinations.

It is our policy not to ship to Indonesia or use any Escrow Service.

 

Payment

Crispin Jewellery accept payment for your order by paypal, cheque, BACS or cash (Pound Sterling or US Dollars)

 

Alternatively you can email us at ccrispin@outlook.com

Delivery

Most orders are processed within 24 hours.

 

Prices

Crispin Jewellery will ensure that the price of goods and services we are offering are clear and easily found. This means that the price is clearly seen and there no hidden extras such as taxes. A postage delivery charge is added to each sale, see above. The price you pay is displayed on the website at the time you place your order, however, while we try to ensure that all prices on our website are accurate, errors may occur.

 

In the event of a pricing error, we reserve the right to offer you the item at the correct price, or cancelling the order and sending you a full refund.

To Receive a Refund or Credit

As this purchase has been made through the distance selling methods you are entitled by law to cancel this order within 7 working days. If for any reason you are not happy with your purchase we will give you a full refund (exclusive of shipping charges) and you must notify us by email or telephone of an intent to return goods within 7 days after you have received the item.

Items must be returned fully insured for the price paid, in the same condition as dispatched, in the original packaging, without any alterations, tampering, unauthorised testing or damage. Please also include your sales receipt.

 

Returns or credits will be processed within 3 days of receipt and inspection of item(s). We will confirm receipt of the returned item(s) and completion of the refund by email. No liability will be accepted for loss or damage of goods through return postage.

Misrepresentation

Unless otherwise stated, any sizing and colour assessments attributed to diamonds and coloured gemstones are necessarily determined without disturbing the integrity of the piece; therefore, assessments represent close approximations, due to limitations imposed by the mount. Crispin Jewellery will not consider the opinion of any other 3rd party other than a qualified and experienced gemmologist or antique jewellery expert. Should you feel that your item has been misrepresented then please return the item within 7 days and Crispin Jewellery will pay for an independent assessment to be carried out. If the item has been proven to be misrepresented you will get a full refund and your shipping refunded.

Exported Goods

Any return from outside the UK must be clearly marked "Returned Goods". Country of Origin UK, failure to do so will incur Custom Charges and extra carrier handling Fees, chargeable to sender.